iAgora Europa

Account Manager (m/w/d)

ab sofort

10115 Berlin


Descripción del puesto:

As an you will manage a portfolio of customers, with the mission of increasing customer retention and long-term satisfaction. You will play a key role in the growth of (COMPANY NAME)'s products across the DACH region, reporting to the VP of Sales.

* You build long-lasting relationships with your portfolio of customers, adding value when you interact with them

* You identify and qualify customers for upselling and cross-selling potential, conducting product demos independently

* You identify customer challenges, advising on escalations and offering solutions to minimize churn

* You work on renewal of customer contracts, preparing offers and negotiating on pricing

* You track customer issues and needs, offering feedback to improve customer satisfaction (eg. NPS)

* You make a decisive contribution to the further development of our products, working cross-departmentally with teams including Sales, CSM, Product and Marketing


* You have 2-3 years of relevant professional experience in Sales and/or Account Management with proven success

* You are an active listener with great empathetic skills, always enabling you to find the best solutions for your customers

* You find it exciting to support customers from a wide variety of companies and industries in using (COMPANY NAME)'s products optimally

* You like to take responsibility, are proactive and solution-orientated

* You are willing to challenge existing processes, providing new ideas to optimise the account management process

* Communication is your passion. You have very good German (C2 level) and English skills, both spoken and written


* The best time to join: 12M EUR raised in the Series A funding round with the plan of going international this year, team scaling at a fast pace, still flat hierarchies and opportunity to work directly with the founders, great career and development

* Martin Heidrich, VP of Sales, will be your direct mentor and sparring partner - you'll get continuous support (e.g. Buddy programme) and frequent feedback to help you grow and learn as well as an additional budget to spend on your professional Learning & Development

* You benefit from (COMPANY NAME)'s own products including our meal and mobility employee benefits and many more to come…

* We help keep you physically healthy with our Urban Sports club membership and a selection of 50 different types of sport and wellness offers

* Flexible and remote-friendly work environment

* Our office lounge is filled with healthy snacks (and some more indulgent snacks), refreshments, breakfast cereals, coffee and tea and much more…

* Dog-friendly office in the heart of Prenzlauer Berg

* Several company-wide, team, cultural and sports events throughout the year

* An open and inclusive culture awaits you, where everyone is welcome, regardless of gender, background or any other aspect


iAgora Europa