HCL Technologies Ltd.
Associate General Manager (m/w/d)
Job Title: Associate General Manager - Network
Experience in core Network technologies (switching & routing), Load Balancers & DDI solutions
Experience in Network solutions, designing for the customers.
Exposure in other Network Technology is an advantage.
Willingness to learn new Network technologies & non-cisco vendor products
Excellent communication and facilitation skills.
Experience or familiar on tools like ticketing and monitoring tools.
Responsible for coaching and mentoring the team members.
Willingness to work on flexible working hours including weekends.
Involved in Transition & Transformational activities. Plus, able to be help BAU teams in Routine Operational support and troubleshooting during the Transition period.
Responds to all Network alert escalations, warnings, and errors in a timely, consistent manner from HCI perspective.
Escalates complex issues to internal team members and third-party groups as appropriate.
Maintains relations with vendor support to ensure quick response to problems.
Should have at least 8-10 plus years' experience in Customer solution planning , designing & implementation of networks for the customers.
Handling production/project support L2/L3.
Candidate should be willing to learn analyse the code, explore and build the documentation to help sharing of knowledge.
Good verbal and written communication skills are required as job responsibility demands the interaction with customer & business.
Based on the business need and criticality, the candidate should be open to On-Call support and weekend work.
Should have expertise knowledge on DC Network (Cisco ACI, Nexus, switches and routers) and other Network technologies including Load Balancers and DDI.
Should understand various devices like switches, routers, firewalls.
Ability to read High Level Design & Low-level Design, use Visio as a tool.
Assist the L1 & L2 team in skill enhancement. Create, review & update documentations & publish them in central knowledge base
Candidate shall be able to analyse customer requirements & provide automation solutions by mapping requirements to runbook automation
Perform advanced troubleshooting of complex network problems and offer issue resolution.
Establish best practices and policies for network operations to guide other network engineers in their decision making
Must have strong Documentation abilities.
Must be able to work collaboratively in a team environment.
Experience of high availability and DR configuration and setup is desired.
Expertise in working with cross-functional teams to gather quality information and make recommendations
Any certification on network will be additional advantage.
Network automation with Ansible or similar tools,
Cisco Nexus, Cisco ACI, F5 & NetScaler Load balancers, Infoblox & Bluecat DDI
Routing , switching
CCNA, CCNP (R&S , Security or Data Centre Track)
Load Balancers (F5 / NetScaler)
HCL Technologies Ltd.