Customer Service Representative with Dutch Warranty services / Homeoffice / Hybrid (m/w/d)

Stellenbeschreibung

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) for Foundever®! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances.

Start date: 24.02.2025 | Location: Berlin Neukölln / Home Office | Weekly hours: 20 - 40 h

Working hours: Mon - Fr between 10:00 AM and 06:05 PM | Sat between 09:00 AM and 1:00 PM

Salary: 2.453 - 2.653 €/month (Fixed salary 2.223 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)

Tasks

Your new tasks:

• Damage assessment of defective electronic devices of our Dutch-speaking customers by telephone and e-mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages

Requirements

Your qualifications:

• Fluency in Dutch (C2-level) and English (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality

You have the following requirements for working from home:

• A broadband connection (DSL, VDSL or cable connection)
• An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)
• A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.
• A quiet, lockable room to work in and an ergonomic workstation
• Your place of residence must be in Germany

Benefits

Your benefits:

• Permanent employment contract with 27 - 30 vacation days (depending on length of service) + special leave for special occasions
• Number of hours per week that suits you and your life: 20, 25, 30, 35 or 40 hours per week possible!
• Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more
• Get to know your colleagues at our great summer parties or cozy barbecue evenings
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally!
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
• Digital, paid training and hardware provided for the ideal start with us
• Sustainability - We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)
• Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. if all these steps are positive, we will welcome you with a permanent position!

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever®!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever®! Where are you staying?

Job-ID: 395485

Kontakt

Foundever® B.V. & Co. KG