Customer Service Representative with English in native level (m/w/d)

Stellenbeschreibung

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a ENGLISH-speaking Customer Service Representative (m/f/d) for Foundever®! Provide excellent customer service for RAISIN.

Start: 07.10.2024 or 14.10.2024 | Location:Berlin-Kreuzberg | Weekly hours: 30 - 40 h

Working hours: Mon - Fri between 08:00 AM and 6:30 PM, no weekends

Salary: 2.152 - 2.402 €/month (Fixed salary 2.152 €/month at 40h/week + performance bonus up to 250 €/month)

Tasks

• Advising our English-speaking customers by telephone and e-mail
• Solving queries quickly and competently to increase customer satisfaction
• Processing and resolving customer complaints
• Building relationships with the new and existing customer base
• Adhering to the principles and values of our company

Requirements

• Fluency in English (C2-level)
• Excellent customer service expertise
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable 
• Demonstrable experience of working within a structured process 
• Proficient IT Skills (Microsoft-Office) 
• The ability to work well as part of a team 
• Being flexible and open to a new challenge 
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality
• Valid work permit for Germany
• Willingness to work in the office in Berlin

Benefits

• Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions
• Number of hours per week that suits your life: 30, 35 or 40 hours per week possible!
• Employee benefits with added value: exclusive shopping discounts, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more
• Get to know your team better at our summer parties!
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.)
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) 
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)
• Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. if all these steps are positive, we will welcome you with a permanent position!

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever®! 

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Job-ID: 144130

Kontakt

Foundever® B.V. & Co. KG