Customer Service Specialist - German speaking - Smoobu (m/w/d)

Stellenbeschreibung

Explore a new world of possibilities:

About Smoobu

Smoobu (), a subsidiary of HomeToGo Group, is a fast-growing startup in the vacation rental industry. Smoobu’s SaaS solution currently empowers private hosts to manage over 100,000 properties across more than 110 countries. Smoobu runs as an independent enterprise within the HomeToGo Group, ensuring its startup spirit and growth potential remain at the forefront. Our top priority is to assist hosts in efficiently managing and growing their businesses simultaneously.

Smoobu’s success is attributed to our dynamic, ambitious, and international team, dedicated to exceeding our customers’ expectations through expert advice and action. We celebrate diversity and operate in a truly global environment, embracing the challenges and opportunities that

Your future contribution:

Utilize your business development expertise to deliver first-class support for our customers around the world. As our product grows, we will create a user experience superior to the tourism industry standard. With our modern technology supporting homeowners, we are looking for you to be the human connection to our product and deliver effective solutions that satisfy our clients around the world. You, as part of our Sales & Service team, will interact with prospects and existing customers to ensure they have the best possible experience using Smoobu. Your goal is to convert users in Free Trial (inbound leads) to engage with the software and help them in their buying decision. Similarly, you will assist existing (paying) users with leveraging the product to the best extent possible in order to maximize value and profit from it.

All in all, it’s about people and with your help and passion for outstanding service, we will build a state-of-the-art sales and service department at Smoobu!

How you’ll add value:

• Assessing and understanding the needs of prospects and customers and r
• Provide customers with outstanding service and educate them about the optimal use of Smoobu across multiple platforms including phone and email
• Resolve customers’ issues in a timely and effective manner
• Contribute to our knowledge base and help center by creating email templates and articles for future use

You’ll be successful in this role if you:

• Have high proficiency in English and German. Proficiency in any additional languages such as French, Italian, Spanish is an advantage.
• Are
• Already have experience in a customer-facing position and enjoy interacting with people
• Are
• Are a natural people-person with outstanding
• Come with flexibility, honesty and attention-to-detail
• Possess the skills and desire to master the art of consultative selling

Please note that this role offers a hybrid working model which requires to be in the office 50% of your time.

Why Smoobu?

Your journey with Smoobu is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make Smoobu a great place to work, including:

• The essentials: Competitive
• Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German language courses, internal and external workshops & trainings,
• Startup spirit: We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public
• Flexible work approach: and work from abroad flexibility for up to 90 days a year. Plus, access to a *
• Climate action: Committed to being a pioneer in green travel: We’ve achieved an industry-leading “Low Risk” ESG Rating (16), awarded by Morningstar Sustainalytics, and are a proud member of

*Certain conditions apply

About us:

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including , Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as , AMIVAC, atraveo, Casamundo, , e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, and Wimdu.

HomeToGo is an Equal Opportunity Employer,

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