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Customer Success Consultant (m/w/d)

ab sofort

10115 Berlin


Full Time BaseCase Management GmbH Berlin — Berlin Posted 4 years ago

German is not required. Our working language is English.

About BaseCase

BaseCase is a Software-as-a-Service company with offices in Berlin and New York.

Our software is the leading customer engagement platform created exclusively for the life sciences industry. Currently we are looking for you to join us as our next Customer Success Consultant to build, maintain, and improve our customer relationships.

Your role
Serve as a go-to contact for clients
Build, manage, and improve customer relationships
Create presentations and documents for current and new products and features
Develop processes and best practices for optimal utilization of the software
Give presentations and trainings online, on-site or off-site
Receive and evaluate customer feedback to strategically identify business needs
Identify key customer success factors and communicate them effectively to internal stakeholders
Increase the ROI that customers get from BaseCase

What we are looking for
Very good communicator (written and verbal communication)
Well-organized and thoughtful
Strong attention to detail
Friendly and customer-oriented
Able to work well within a diverse team
Familiar with commonly used software (e.g. MS Office)
Desire to learn, try new things, and solve problems
What we offer you
The stability of working for an established business with the benefits and culture of a start-up
A young, dynamic, and diverse team representing over 20 nationalities
The opportunity to learn and grow quickly and advance your professional development
A modern, light-flooded office space located in the heart of Berlin (incl. lounge areas, foosball table, arcade machine)
Public transport subsidy and gym membership discount
Regular team events and preventive health care courses
Kitchen stocked with fresh fruits, coffee/tea, and snacks every day
After-work drinks on Fridays
Full-time: 40 hours a week
Starting: ASAP
Probationary period: 6 months
You will work from our office in Berlin, Germany
We are looking forward to receiving your application through our website.

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