Customer Success Manager (m/w/d)

Stellenbeschreibung

With Sonia, doctors are successful doctors. We create and deploy AI enhanced solutions that make doctors’ lives easier, patients’ care better, and healthcare systems more efficient. If you’re an intrinsically motivated self-starter who values impactful work, join us in revolutionizing healthcare .

Tasks

As a Customer Success Manager at Sonia, you will play a key role in ensuring customer satisfaction and building lasting partnerships with healthcare professionals. Your responsibilities will include:

• Serving as the primary point of contact for customers, addressing queries, concerns, and needs promptly including subscription changes.
• Building and maintaining long-term relationships with medical customers, both SMEs and Enterprise clients.
• Defining, tracking, and owning success metrics to measure customer satisfaction and outcomes.
• Identifying cross- and up-sell opportunities to maximize customer value.
• Collaborating closely with Sales, Marketing and Dental/Medical teams to ensure seamless communication and consistent customer experiences.
• Monitoring industry trends and customer feedback to identify improvement areas and align solutions with customer needs.
• Onboarding new customers and delivering comprehensive training on our software solutions.

Requirements

We’re looking for a customer-focused professional who thrives in a fast-paced, dynamic environment. The ideal candidate will possess:

Required Qualifications:

• Proven experience in customer success or medical roles, with a strong understanding of the healthcare industry and its processes.
• Fluency in German (C2 or native) and proficiency in English; both written and verbal.
• Excellent communication skills and the ability to build relationships with diverse stakeholders.
• Ability to work independently, prioritize tasks effectively, and manage multiple responsibilities.
• Proficiency with CRM software, Stripe and customer success tools.

Nice-to-Have Qualifications:

• Expertise in the medical landscape (specialized knowledge, e.g., dental, is highly valued).
• Prior experience in SaaS or HealthTech customer success roles.
• Familiarity with healthcare IT systems and workflows.
• A Bachelor’s degree in Business Administration, Medicine, or a related field.
• Residency near our offices for occasional in-person meetings.

Benefits

• Attractive compensation aligned with your skills.
• Dynamic workspace in Hamburg and Luxembourg.
• Flexible work arrangements.
• Professional development allowance.

If you’re excited about building the HR function from the ground up and fostering a vibrant, people-centric culture, we’d love to hear from you ! If your application resonates with us, we’ll reach out to schedule an initial online interview.

Kontakt

Sonia Solutions