100% Homeoffice - Customer Service Representative with Danish (m/w/d)

Stellenbeschreibung

You love communicating with other people? Then apply as a Danish-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for Positec.

Start: 14.04.2024 | Location: Berlin-Neukölln / Homeoffice | Weekly hours: 20 - 40 h

Working hours: Mon - Sat between between 08:00 AM and 8:00 PM

Salary: Fixed salary 2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office allowance 30 €/month)

Tasks

Your new tasks:

• Supporting our Danish-speaking customer base by phone, email and chat
• Maintaining our customer database and updating all entries
• Offering individual solutions for each call
• Answering customer inquiries about technical questions (installation) or warranty claims

Requirements

Your qualifications:

• Fluency in Danish (C2-level) with very good English
• Excellent customer service expertise
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable 
• Demonstrable experience of working within a structured process 
• Proficient IT Skills (Microsoft-Office) 
• The ability to work well as part of a team 
• Being flexible and open to a new challenge 
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality
• Valid work permit for Germany

Benefits

Your benefits:

• Option of Hybrid / Homeoffice model
• Permanent position with 27-30 vacation days and special leave
• Flexible working hours: 20, 25, 30, 35 or 40 hours/week
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups
• Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more.
• Team events, such as summer parties, to get to know your team
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• Increase in employee satisfaction with the help of MaxPerts, works councils + representatives for severely disabled employees
• Sustainable corporate management through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)
• International career opportunities through worldwide German-speaking projects
• Optional German language classes
• Your new tasks:
• Supporting our Danish-speaking customer base by phone, email and chat
• Maintaining our customer database and updating all entries
• Offering individual solutions for each call
• Answering customer inquiries about technical questions (installation) or warranty claims

Kontakt

Foundever® B.V. & Co. KG