Logistic and Customer Service (m/w/d)

ab sofort

79539 Lörrach



Starting date Start immediate

Place LORRACH, Germany.

Contract type Permanent contract

Apply now

At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.

Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation - including the invention of the press stud.

Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.

Today we employ more than 7,000 people in 25 countries worldwide. And we're committed to leading in sustainability for the global fastening and assembly market.

Connect the parts that keep the world moving

Working in a clean, green and high-tech production environment, you'll help build cutting-edge fastening and assembly systems for the everyday innovations we all rely on.

This person will be the main logistic customer service contact for a list of customers located in European countries (mostly German speaking). He or she will be working closely with Suppliers (mainly ARaymond Network manufacturing plants) and the external logistics partner to ensure smooth operations and customer satisfaction. He or she will interact with different internal functions, mainly Sales and Finance. Being part of an EMEA Supply Chain Team, this person will need to be a team player and have good English and German communication skills.

Role and responsibilities


  • Order registration and update in SAP
  • Update of Schedule Agreements in SAP
  • Demand planning
  • Delivery date improvements and escalation management.
  • Delivery follow-up / delays follow-up
  • Handling of quality claims and quality requests
  • Customs documents preparation
  • Customer KPIs follow up


  • Delivery creation, assignment and follow up.
  • Transport organization and follow up
  • Logistic quality claim handling


  • Material requirement planning
  • Delivery date and quantity negotiation
  • Supplier KPI follow up
  • Invoice validation and control

Education and experience

  • 2+ years' experience in Customer Service / Logistics
  • Technical interest
  • SAP knowledge is a plus.
  • High level of Microsoft Office skills

High level of team spirit and collaboration.

  • Proactive, Dynamic, Flexible and fast learner - willing to contribute to the development of ARaymond Energies organization.
  • High level of rigor and organisation
  • Should be committed to our AR Network values (Entrepreneurial spirit, collaboration, innovation, value creation, respect and pleasure) and to the ONE Team EMEA approach in Industrial EMEA


Very positive attitude, eager to work and keen to learn

  • Able to work under pressure and with sense of urgency to meet the internal and external deadlines
  • Anticipation and pro-activity in the upcoming department challenges
  • Organisation capacity on the tasks and the areas under his/her responsibility
  • Roll-ups sleeve approach, Speed, Productivity. Strongly Value driven
  • Good interpersonal skills
  • Able to travel occasionally in Europe (four or five times per year)
  • Should be committed to our AR Network values (entrepreneurial spirit, collaboration, innovation, value creation, respect, and pleasure)
  • Fluent English & German.

Apply now