OSS Engineer (m/w/d)

Stellenbeschreibung

Relevant Experience : years

2 - 5 years onsite service experience

Summary of the role

L2 Specialist:

Job Description in details using Skills , Product names , Certifications etc.

OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.

Providing IT support on client site

Windows OS

Windows Server/AD basic knowledge

Microsoft Office applications (O365)

Basic understanding of network devices (Cisco and Client)

Basic understanding of Network topology (TCP/IP, DNS, WINS)

Experience managing mobile devices

Experience managing printer support

Experience of working in an ITIL environment

Basic understanding of first level application support

Strong customer service mindset

Conduct support operations with global team and tools on a day-to-day basis

Willingness to travel, not more than 20% of working time

Excellent interpersonal and communication skills in verbal and written English.

Local language requirement based on service location: Germany

Primary Skill

Good understanding of IT Service Management processes and practices

Demonstrates a positive and productive attitude

Manages to prioritize tasks and work under pressure

Inspires the trust of others

Follows organization s goals, values, policies, and procedures

Manages competing demands, frequent changes, and uses time effectively

Strong business understanding

Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services

Problem solving capabilities

Secondary Skill

Experience of working in projects

Experience of IT operations for Factory and Office environment

Alternate Skills

Certifications Completed

Advantage - ITIL V3 or V4

Products Used :

Service Snow

Kontakt

eTeam UK