Sales Support Specialist DACH (m/w/d)

Stellenbeschreibung

The Sales Support Specialist for the DACH region will play a crucial role in facilitating sales operations and

ensuring customer satisfaction. This role involves providing administrative and logistical support to the sales

team, managing customer enquiries and orders, and maintaining strong relationships with clients and partners in

the assigned regions. The ideal candidate will be detail-oriented, proactive, and possess excellent

communication skills in German and English, French and/or Italian would be an asset.

Tasks

• Customer Support: Respond promptly and professionally to customer enquiries via email, phone, or other communication channels. Provide product information, pricing, and support to customers in the DACH region.

• Sales Assistance: Assist the sales team in preparing presentations for distributors. Collaborating with the sales market lead to identify opportunities for upselling and cross-selling.

• Relationship Management: Build and maintain strong relationships with customers, distributors, and partners in the DACH region. Address any issues or concerns raised by customers and distributors promptly and effectively.

• Market Research: Conduct market research to identify potential customers, industry trends, and competitive insights in the DACH region. Provide feedback to the sales and marketing teams to support strategic decision-making.

• Reporting and Analysis: Generate regular reports on sales performance, customer feedback, and market trends in the DACH region. Analyze data to identify areas for improvement and optimization.

• Training and Support: Provide training and support to distributors on product knowledge, sales processes, and tools. Act as a resource for the sales team to ensure they have the necessary support to meet their targets.

Requirements

• Bachelor’s degree in business administration, Marketing, or a related field.

• Must be based in Germany, Switzerland or Austria.

• 2+ years of experience in sales support, customer service, or related roles.

• Previous experience in the Direct Selling industry is a plus.

• Fluency in German and English (written and verbal), French and Italian would be an asset.

• Strong organizational skills and attention to detail.

• Outstanding networking and ability to liaise well with others (internally and especially externally);

strong relationship builder.

• Proficiency in MS Office applications (Excel, Word, PowerPoint).

• Experience with CRM software (e.g., Zendesk, Exigo) is a plus.

• Digital understanding and tech savvy

• Able to work daytime, evenings and weekends on a rota basis.

• Full-time.

Benefits

• Competitive salary.

• Remote working model.

• Professional development opportunities

• Working with an Innovative international team, providing a unique opportunity to join a small, agile,

growth-minded company to make a big impact in the future of the beauty industry.

At Beyond Beauty Club we believe diversity brings benefits to our customers, our business, and our people. We

are committed to being an inclusive brand and encourage applications from all suitable applicants irrespective of

background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

Kontakt

Beyond Beauty Club GmbH