System and Workflow Specialist - Technical Support (m/w/d)
Stellenbeschreibung
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The System Specialist – Technical Support for Beckman Coulter Diagnostics is responsible for assisting with the initiation, design, development, and implementation of product improvements and changes. This position also provides real time technical support to Field Service teams.
This position is part of the Global Technical Support Team and will be based out of our office in Munich, Germany. You will report to the Senior Manager responsible for leading a team of 10+ support engineers. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization—read on.
In this role, you will have the opportunity to:
- Evaluate the current implementation of the complete system, report and recommend improvements, modifications or service tooling that can be implemented on the products to peers, to reduce the cost and complexity for the service organization.
- Monitor, manage, and drive corrective actions for escalations arising from system misalignments.
- Establish a System Level Mentoring and Support framework for other GPTS and Field associates for resolving System Level Issues.
- Champion the connectivity of Automation and CIT products by evaluating and measuring their performance against an established connectivity framework and driving improvements in identified action areas.
- Support GPTS NPD Core Team members in concept design reviews to ensure alignment with connectivity framework and system requirements.
Expected result:
- Key contributor to the holistic strategy for “The System”:
Thinks holistically around the solution and understands if something happens in the automation realm what are the implication to CIT, CCIA and Heme/UA. - Bring “system thinking” to GPTS and Field Associates
- Establish alignment of system level service documentation and training.
- Global support to resolve multi-system issues at customers
- Work with system installation teams with focus of efficiency
- Ability of principal critical conversations
The essential requirements of the job include:
Bachelor's or Master's degree in engineering, science, computer science or related technical field with proven experience of relevant instrument experience in a regulated industry
Demonstrates technical experience, strong analytical skills, and good judgment to solve problems; analyses information and standard practices to make judgments
Must be willing to travel internationally and domestically approximately 20-30% of the time
Fluent English
Advanced MS Office skills, Outlook Word, Excel, Internet
It would be a plus if you also possess previous experience in:We offer:
- Modern, virtual working approach in an exciting international environment
- Locations in the beautiful Munich area, close to public transportation
- Flexible working hours
- Regular career and development cycles as well as salary reviews and a bonus system
- Active Diversity & Inclusion Council to ensure an inclusive work environment, equal opportunities and pay
- Company Pension Plan
- Contribution to the costs of the job-ticket of the public transportation of Munich
Development:
Danaher is a company that believes in continuous improvement — it is at the core of how we lead and operate our businesses. Whether refining our processes, our tools, or our products, the theme of evolution and getting better is fundamental to our DNA.
When you join the team, we will support your early days with a structured onboarding plan and a peer will support you throughout the onboarding phase. You are not left alone.
By joining Beckman Coulter, you will have access to our great internal training courses and be part of our Development for Growth Program.
You will also enjoy the advantages of the internal job platform, Danaher Go.
Well Being Program :
We want you to be at your best both on and off the job. This means not only rewarding you for your contributions to our organization, but also providing the support you need to live a happy, healthy, fulfilling life outside of work.
Should your life get out of balance, the free Employee Assist Program (EAP) is available to you in the areas of questions about handling stress, maintaining relationships, dealing with work-related issues, coping with loneliness and improving communication.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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Kontakt
Beckman Coulter - Diagnostics