Technical Customer Care Manager (m/f) International (m/w/d)

Stellenbeschreibung

We are the leading e-commerce company in the window and door sector in Europe. Behind our nine online shops is Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. We see ourselves as a technology company, are proud of our ambitious team and are always on the lookout for talented people who want to become part of our success story.

Tasks

• First point of contact for customers and prospective buyers for one of our International (French, Italian or Spanish) online shops for puchasing windows and doors
• Answer inquiries by phone, email and live chat
• Process orders and provide customer support throughout the entire order lifecycle
• Handle questions, returns and complaints
• Communicate with external partners, service providers and suppliers
• Work closely with the Business Development and Logistics departments

Requirements

• Commercial professional with a technical background in the window industry or a certified wood technician, master glazier, or window technician
• Previous experience in window construction or the window trade is required
• Strong communication skills and a high level of organizational talent
• Reliability, resilience, and the ability to work well in a team
• Skilled in MS Office
• Proficiency in either German or English is a must
• Fluency in at least one of the following languages: Italian, Spanish or French

Benefits

• an exciting job in an innovative and international working environment
• short decision-making processes, open communication and room for implementing own ideas
• a modern workplace in the city centre of Stuttgart with ideal transport connections
• a variety of team events + internal training and development opportunities
• fresh fruit, smoothies and sponsored lunch 3x a week including TGIF-BBQ on our 300 sqm terrace
• corporate benefits: high-quality special discounts from well-known manufacturers and brand

Do you want to be part of our team? Then apply now! More than 100 colleagues in open, dynamic teams in Stuttgart are looking forward to meeting you!

Kontakt

Neuffer Fenster + Türen GmbH