User Support Specialist (German speaking) (m/w/d)

Stellenbeschreibung

Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.

Aufgaben

Your responsibility:

• You are the first point of contact for our users and psychologists for questions about our product, scheduling/rescheduling and technical problems
• You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 6.00pm)
• You support users in matching and know exactly to which psychologists you have to forward special requests
• You are in constant contact with team members from different departments, especially from our Psychology and Tech teams

Qualifikation

You'll be successful with these skills:

• Ideally, you have at least 1+ years of experience in the areas of customer support/ customer care/ user operations
• Your written and verbal communication skills in German and English are fluent
• Working with people is your passion and you love to communicate
• Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users
• You’re extremely customer- and solution-oriented
• You are a great organizational talent and remain calm even in stressful situations
• You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes

Benefits

What you get:

• A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
• Responsibility and creative freedom in your role
• Opportunities to develop personally and professionally
• Free access to the nilo.health app (incl. family support)
• Enjoy working abroad for up to 90 days per year (workation)
• Hybrid working model (Note: it is required to live Berlin as the User Operations team has a weekly team day).
• Urban Sports Club membership at a discounted price
• Equity options (VESOP) - you benefit from any increase in the nilo's valuation that you've helped to create
• Regular team and company events
• Bring your dog to work

Kontakt

nilo.health